Over 1.2 million hours of care deliveredOver 4,000 families supportedOver 20 years in health & social care
Coordinated support

Complex Care nationwide

Personalised support for people living with chronic illness, disability or changing health needs, coordinated around family and health professionals.

Complex CareSupport for people with chronic conditions such as multiple sclerosis, cancer, tracheostomy needs, stoma or catheter care, dementia and mental health conditions.
What this care means

Care that protects routine, dignity and family confidence.

Complex care provides additional support when a person needs more than standard daily help. Flexserve builds care around the person's condition, routines and wider professional support network.

What is complex care?

Supporting chronic conditions and higher care needs.

Complex care is for those who need extra support because of chronic illnesses or disabilities. Flexserve offers support for a range of chronic illnesses and higher needs, including multiple sclerosis, cancer, tracheostomy needs, stoma bag and catheter care, dementia and other changing health conditions.

These conditions can be very challenging to deal with alone, so we provide the support needed to lead a more independent lifestyle.

Our personalised care plans are here to manage your condition and support stability. Staff are trained around specific care needs and can support many facets of the illness. Complex care can be added to live-in care, respite care and home care services.

We create a compassionate environment that allows each person to express themselves fully in daily life.

Benefits of complex care

A care plan shaped around each condition.

All clients receive a personalised care plan. With complex care, the plan is tailored further to support chronic conditions and higher needs.

A complex care package can enhance quality of life by supporting personal care, organising and administering medication, arranging enjoyable activities, running errands and shopping, and helping restore a more independent life.

We look at needs holistically during assessment and create a focused care plan for each health condition, making sure the right equipment and support are in place. Where appropriate, we liaise with the GP, consultants and physiotherapists to connect the different parts of the care plan.

Our services include

Condition-specific planning

Support shaped around chronic illness, disability or changing health needs.

Personal care

Help with washing, dressing and daily routines.

Medication support

Organising, administering and monitoring medication where appropriate.

Professional liaison

Communication with GPs, consultants, nurses and therapists where needed.

Equipment and routines

Checking that care routines and equipment match the person's needs.

Mobility support

Supporting exercises or mobility work agreed with professionals where appropriate.

Fill in the care enquiry form below and we will contact you for a free consultation within 48 hours.

Benefits

Support shaped around daily life.

  • Condition-specific care planning and regular review
  • Personal care, medication support and daily routines
  • Help with appointments, errands, activities and social connection
  • Liaison with GPs, consultants, nurses and therapists where appropriate
  • Support that aims to protect independence and quality of life
Questions families ask

Complex Care FAQs

What is complex care?

Complex care supports people with chronic illness, disability or higher care needs through a more detailed, coordinated care plan.

Does complex care involve health professionals?

Flexserve can liaise with GPs, consultants, nurses, therapists and family members where appropriate for consistent support.

Can complex care be combined with live-in care?

Yes. Complex support can be added to home care, respite care or live-in care depending on need.

Next step

Start with a calm conversation.

Tell us what is happening, who needs care, and how quickly support is needed. We will help you understand the safest next step.